Attention: Sybwa yanno untsmint saren otclear

July 25, 2002

The Straphangers Campaign rates the the quality of announcements in the subway system

In three out of every four delays and disruptions experienced by our raters (74%), there was either no announcement—or an inaudible, garbled or useless one. Of the 74% inadequate delay or disruption announcements, 25% were not made at all; 11% were inaudible or garbled; and 64% were rated "not useful," such as meaningless announcements that "we have a red signal" or ones with jargon such as "we’re being held by supervision."
Posted by Andrew Raff at July 25, 2002 04:54 PM
Trackbacks
Trackback URL for this entry: http://www.andrewraff.com/mt/mt-tb.cgi/38
Comments